ITSM Wiki - ITIL® Service Asset and Configuration Management

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Service Asset and Configuration Management

Best Practice according to ITIL^® and ISO 20000

Service Asset and Configuration Management documents and administrates all Configuration Items, being the basis of the IT Services, including their relations and dependencies.

Service Asset and Configuration Management is in the classic lifecycle-view part of Service Transition.

In ITIL^® 4 Service Asset and Configuration Management is part of Service Management Practices - IT Asset Management Practice and Service Configuration Management Practice

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Processes of Service Asset and Configuration Management in detail

Process in the ITSM Process Library		Expected process result

Organization of Service Configuration Management		Definition and implementation of guidelines for the handling of and the structure for the Configuration Management System
Continuous improvement in Service Configuration Management		Planning and implementation of measures for continuous improvement of Service Configuration Management.
Auditing the Configuration Management Database		Regularly, but also on an ad hoc basis, ensuring the adequacy and ability to fulfill the purpose of the Configuration Management System Database.
Change of Organization and Location		Organizational changes (including location changes) are mapped in the Service Configuration Management System.
Manual capture of IT Assets		Manual recording of IT Assets in the Configuration Management System for IT Assets that cannot be recorded with the help of automation.
Automated capture of IT Assets		Automated detection and documentation of Configuration Items, manual maintenance if required.
Preparation of new/changed IT Asset data		Rework requirements identified in the course of automated IT Asset data collection are processed.
Preparation of new/changed personnel data		Rework requirements identified in the course of the automated collection of personnel data are processed.
Inventory of IT assets		Regular and event-driven inventory of IT Assets.
Criticality analysis for IT assets		Analysis and assessment of criticality and threats to IT Assets, definition of actions on identified and assessed risks.
Risk measures for IT assets		Planning and implementation of risk measures for identified threats from the risk analysis, or for threats not identified in the risk analysis that have occurred.
Life cycle management of IT assets		Maintaining IT Asset information in the Configuration Management System over the lifecycle of IT Assets.
End of life cycle of IT assets		Handling IT Assets at the end of their useful life.

Process landscape of Service Asset and Configuration Management

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IT Asset Management Practice in ITIL^®4

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Service Configuration Management Practice in ITIL^®4

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Responsible roles

Configuration Manager

Performance indicators

KPIs of Service Asset and Configuration Management

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